Customized Corporate Training

Strong writing skills are a valuable asset in any professional setting. This one-day workshop is designed for individuals who already possess a solid writing foundation and wish to refine their skills further. Participants will focus on crafting letters of recommendation, persuasion, refusal, and action using modern language and current formatting standards. The session also explores advanced techniques for writing business cases, proposals, and reports, as well as best practices for professional email communication.

Course Objectives

By the end of this course, participants will be able to:

• Address specific writing challenges in a collaborative learning environment.
• Apply techniques to ensure writing is clear, concise, and grammatically correct.
• Strengthen sentence construction and paragraph organization for greater impact.
• Simplify complex language for better readability and engagement.
• Use tools to assess and improve the readability of business documents.
• Compose professional business letters suited for challenging or sensitive situations.
• Apply appropriate etiquette and structure in email communication.
• Select and use suitable formats and styles for letters, reports, and proposals.
• Identify standard methods for citing and documenting source materials.

Topics Covered

• How to make your writing clear, concise, and correct
• Types of words and when to use them
• Using inclusive language
• Seven ways to simplify your writing
• Sentence and paragraph construction
• Business letter formats
• How to write a report or proposal
• How to write a business case
• How to write a request for proposals (RFPs)
• Email etiquette
• Documenting sources

Effective communication is essential for building strong relationships, whether at work or at home. This workshop provides participants with practical tools to enhance key communication skills—including active listening, assertiveness, and reading nonverbal cues. It also addresses how to balance confidence with approachability, navigate difficult personalities, and project a professional image through thoughtful self-awareness and intentional communication.

Course Objectives

By the end of this course, participants will be able to:

• Identify and overcome common communication barriers.
• Ask purposeful questions to gain clarity and build rapport.
• Interpret and manage nonverbal messages effectively.
• Listen with empathy and respond with confidence.
• Assert personal boundaries respectfully and clearly.
• Navigate challenging interactions without becoming manipulated.
• Understand the dynamics of different types of relationships.

Topics Covered

• The 10 Commandments of Positive Relationships
• Developing self-awareness
• Building a sense of competence
• Identifying and overcoming communication barriers
• Asking effective, information-seeking questions
• Listening skills for engagement and empathy
• Understanding and applying the Johari Window
• Techniques for improving self-image
• Five approaches to interpersonal relationships
• Understanding personal frame of reference
• The assertive communication formula
• Techniques for saying “no” with professionalism

Conflict is a natural part of human interaction—whether with colleagues, clients, friends, or family. This workshop equips participants with practical tools to manage conflict constructively. Through a combination of theory and interactive exercises, the course explores the dynamics of conflict, strategies for resolution, and techniques for building trust, respect, and shared understanding. Emphasis is placed on developing the communication and facilitation skills necessary to turn conflict into collaboration and improve organizational performance.

Course Objectives

By the end of this course, participants will be able to:

• Define conflict and describe how it escalates in interpersonal and group settings.
• Identify and apply the five primary conflict resolution styles based on context and outcome goals.
• Use verbal and non-verbal communication to promote clarity, reduce tension, and build trust.
• Implement effective intervention techniques to address and de-escalate conflict.
• Foster a culture of mutual respect and strengthen morale within teams.
• Approach conflict with confidence and use it as a tool for improving productivity and performance.

Topics Covered

• The constructive and destructive aspects of conflict
• Common types and sources of conflict
• Self-awareness using the Johari Window model
• The five stages of conflict escalation
• Conflict resolution style assessment and application
• The Communication Funnel: clarity and interpretation
• Enhancing questioning and listening skills
• A seven-step model for conflict resolution
• Facilitation techniques for guided discussion
• Establishing group norms for respectful engagement
• Intervention strategies for conflict management

In a world overwhelmed by information, the ability to think clearly, evaluate evidence, and make sound decisions is more essential than ever. This workshop equips participants with practical tools to strengthen their critical thinking and problem-solving skills. Through a combination of theory, discussion, and hands-on activities, participants will learn how to evaluate arguments, identify biases, and apply logical reasoning to real-world situations.

Course Objectives

By the end of this course, participants will be able to:

• Differentiate between critical and non-critical thinking.
• Assess personal thinking styles, identifying strengths and areas for development.
• Compare various cognitive styles, including left-brain, right-brain, and whole-brain thinking.
• Apply the critical thinking process to evaluate or construct sound arguments.
• Develop clear, logical explanations and assess their validity.
• Strengthen key skills such as active listening and effective questioning.
• Utilize both analytical and creative thinking techniques to solve problems.
• Structure and present persuasive, evidence-based arguments.

Topics Covered

• Fundamentals of critical thinking
• Overview of thinking styles
• Common barriers to rational decision-making
• The critical thinking process
• Core competencies of a critical thinker
• Building and assessing explanations
• Recognizing and addressing assumptions
• Role of common sense in reasoning
• Integrating critical and creative thought systems
• Crafting and delivering compelling arguments
• Practical applications and exercises

Customer service extends beyond traditional transactions—it includes every interaction with internal and external stakeholders. Whether assisting a retail client, supporting a colleague, or responding to a cross-departmental request, providing timely, helpful, and consistent service builds trust and strengthens relationships. This workshop offers practical strategies for identifying customer needs, improving communication, and resolving service challenges with confidence and professionalism.

Course Objectives

By the end of this course, participants will be able to:

• Define customer service and identify its impact across internal and external interactions.
• Recognize that all customers—regardless of their role—seek prompt, reliable, and friendly support.
• Understand how exceptional customer service benefits both the provider and the recipient.
• Apply the principles of timeliness, consistency, and quality to create lasting positive impressions.
• Determine customer needs through active listening and requirement-based analysis.
• Use real-world customer scenarios to build problem-solving capabilities.
• Apply practical techniques to resolve customer service challenges effectively.

Topics Covered

• Defining customer service and its core components
• The critical elements of exceptional service
• Identifying and understanding various customer types
• Aligning service delivery with customer expectations
• Using requirements to drive appropriate solutions
• The customer-centered problem-solving process
• Strategies for eliminating common service issues
• Applying the SERVICE PRIDE model for sustained excellence

Emotional intelligence (EQ) is the ability to recognize, understand, and manage one's own emotions while effectively navigating relationships with others. While intellectual intelligence (IQ) may open doors, it is emotional intelligence that sustains success and builds influence in both personal and professional environments. This workshop provides participants with the tools to enhance their emotional awareness, regulate emotional responses, and foster stronger interpersonal connections.

Course Objectives

By the end of this course, participants will be able to:

• Define emotional intelligence and its impact on the workplace and personal effectiveness.
• Examine the link between emotional well-being and physical health.
• Apply emotional intelligence techniques to enhance workplace communication and collaboration.
• Identify and manage a range of emotional responses in self and others.
• Develop a personal vision statement to guide emotional and professional growth.
• Differentiate between optimistic and pessimistic thinking patterns.
• Demonstrate techniques for validating the emotions of others to foster trust and empathy.

Topics Covered

• The origins and development of emotional intelligence
• Defining EQ and its core components
• Understanding and applying optimism
• The seven core human emotions
• Crafting a personal vision for emotional growth
• Exploring individual values, principles, strengths, and talents
• Techniques for validating and responding to others’ emotions

The ability to speak clearly, confidently, and persuasively under pressure is a critical skill in today’s fast-paced business environment. Whether presenting to a skeptical audience, responding to tough questions, or simply contributing in meetings, success depends on the speaker’s ability to quickly organize thoughts and deliver a compelling message. This workshop provides participants with practical tools to enhance their presence, reduce anxiety, and communicate effectively in high-stakes situations.

Course Objectives

By the end of this course, participants will be able to:

• Apply rapid preparation techniques for both impromptu and planned speaking scenarios.
• Anticipate and prepare for challenging questions with composure and clarity.
• Manage nervousness and develop confidence in front of unsympathetic or demanding audiences.
• Use presentation techniques that enhance credibility and engage listeners.
• Differentiate between written and oral communication strategies for effective delivery.
• Structure presentations for clarity, persuasion, and impact.

Topics Covered

• Strategies for getting started confidently
• Planning and structuring presentations
• Applying force field analysis for message clarity
• Analyzing and understanding audience needs
• Techniques for managing stage fright and nervousness
• Ensuring message clarity and audience engagement
• Crafting key themes and effective sentences
• Methods for organizing complex ideas
• Using body language for stronger delivery
• Crafting strong openings and memorable conclusions
• Expanding a basic presentation into a compelling message
• Practice presentations with peer feedback

Job burnout and chronic stress have become widespread challenges in today’s fast-paced work environment. Many employees feel overwhelmed by competing demands at work and at home, leading to decreased performance and well-being. This workshop provides practical tools for identifying sources of stress, managing responses, and building resilience. Participants will explore actionable strategies to create a more balanced and manageable approach to their personal and professional lives.

Course Objectives

By the end of this course, participants will be able to:

• Understand the nature of stress and its role as both a motivator and a potential health risk.
• Recognize the physical, emotional, and behavioral symptoms of chronic stress.
• Identify high-stress situations and contributing behaviors.
• Develop strategies to reduce or eliminate stressors within their control.
• Apply coping techniques for managing stressors that cannot be changed.
• Create a personalized action plan to manage stress at work, at home, and during leisure time.

Topics Covered

• Defining stress and its impact on performance and health
• Understanding the root causes of stress
• Building a strong personal foundation for resilience
• Mental strategies for reframing and responding to stress
• Identifying and addressing workplace stressors
• Navigating stress in home life and personal relationships
• Time management strategies for reducing daily pressure
• Identifying “drainers” and “fillers” to rebalance energy levels

Effective time management is essential for maintaining focus, achieving goals, and enhancing both personal and professional productivity. This course equips participants with the tools to regain control of their schedules, prioritize tasks, and manage interruptions. Through proven strategies and practical exercises, participants will learn to plan efficiently, overcome procrastination, and create systems that support long-term success.

Course Objectives

By the end of this course, participants will be able to:

• Plan and prioritize daily activities for greater efficiency and effectiveness.
• Identify and implement strategies to overcome procrastination.
• Respond to crises with composure and confidence.
• Organize physical and digital workspaces to support productivity.
• Delegate tasks strategically to maximize team performance.
• Incorporate routines and rituals to streamline daily responsibilities.
• Design and conduct meetings that are goal-oriented and time-efficient.

Coaching is a dynamic leadership skill that goes beyond guidance—it involves modeling effective behavior, providing feedback, and supporting growth through challenge and encouragement. This workshop equips participants with the tools to become effective coaches, fostering stronger team performance and individual development. By understanding when and how to coach, leaders can enhance employee engagement, productivity, and overall organizational success.

Course Objectives

By the end of this course, participants will be able to:

• Explain the role of coaching in team and individual development.
• Apply key coaching skills to enhance performance and support growth.
• Demonstrate behaviors and practices that define effective coaching.
• Identify employee strengths and deliver constructive, motivating feedback.
• Recognize performance challenges and apply coaching strategies to address them.

Topics Covered

• Defining coaching in the workplace
• Overview of the two coaching approaches
• Five critical coaching skills
• Core communication and non-verbal techniques
• Using the Johari Window to enhance self-awareness and feedback
• Understanding learning styles and adult learning principles
• Delivering feedback effectively
• Applying the benefits/consequences model
• Addressing employee performance issues
• Understanding when coaching is not appropriate

In today’s “post-trust” era, accountability has become more critical than ever for building organizational credibility and performance. When individuals and teams take ownership of their responsibilities and outcomes, productivity increases and trust is restored. This workshop explores the meaning of accountability, how to cultivate it at both the personal and organizational levels, and the skills necessary to lead by example in a culture of responsibility.

Course Objectives

By the end of this course, participants will be able to:

• Define accountability and explain how historical and cultural events have shaped its perception.
• Identify the key requirements for personal and organizational accountability.
• Understand the accountability cycle and how it supports a high-performance culture.
• Take responsibility for personal performance and support accountability in others.
• Develop core accountability skills, including goal-setting, delegation, and feedback.
• Create strategies to foster ownership and initiative within their teams.
• Identify areas for personal growth and commit to actionable self-improvement.

Topics Covered

• The definition and value of accountability
• Elements of an accountable organization
• Setting clear goals and performance expectations
• Effective delegation practices
• Giving and receiving constructive feedback
• Accountability tools and strategies for managers

Stepping into a supervisory role can be both exciting and challenging. Many new supervisors face uncertainty as they adjust to managing others, navigating new responsibilities, and aligning team performance with organizational goals. This comprehensive workshop provides new supervisors with the foundational skills and confidence needed to lead effectively. Through practical tools and interactive learning, participants will explore leadership, communication, planning, and employee development strategies tailored to supervisory success.

Course Objectives

By the end of this course, participants will be able to:

• Define the scope, expectations, and impact of the supervisory role.
• Identify common challenges faced by new supervisors and apply strategies to overcome them.
• Clarify supervisory responsibilities to oneself, one’s team, and the broader organization.
• Apply techniques for effective planning, goal setting, and prioritization.
• Demonstrate foundational skills in leadership, team building, communication, and motivation.

Topics Covered

• Transitioning into the supervisory role
• Core responsibilities of supervisors
• Planning and setting goals
• Leadership principles and the Situational Leadership model
• Addressing performance issues and managing problem employees
• Building team synergy and trust
• Stages of team development
• Effective workplace communication and the communication process
• Understanding and applying motivational strategies
• Conducting orientation and training
• Delivering constructive feedback
• Delegation strategies
• Managing conflict and applying appropriate discipline

Supervisors play a pivotal role in organizational success, acting as the vital link between front-line employees and senior management. Their influence directly impacts team productivity, morale, and performance. This workshop equips supervisors with essential leadership, time management, and communication strategies to enhance their effectiveness in this critical role. Participants will gain practical tools for motivating teams, managing conflict, and adapting leadership styles to meet diverse workplace needs.

Course Objectives

By the end of this course, participants will be able to:

• Apply time management techniques to plan, prioritize, and manage tasks effectively.
• Identify their primary leadership style and utilize strategies to enhance its impact.
• Increase flexibility in adapting other leadership approaches as needed.
• Overcome communication barriers that hinder team performance.
• Support employee development through coaching and clear communication.
• Transform conflict into a constructive tool for innovation and team growth.

Topics Covered

• Managing time, energy, and workplace demands
• Key traits and practices of effective leaders
• Communication as a core leadership tool
• Understanding and leveraging the Commitment Curve
• Employee development and coaching models
• Approaches to managing conflict and addressing difficult issues
• Leadership behaviors that drive organizational success

Delegation is a critical management skill, yet often one of the most difficult to master. Effective delegation enhances productivity, builds team capability, and frees managers to focus on strategic priorities. This workshop provides a practical approach to delegation—helping managers identify what, when, and to whom tasks should be delegated. Participants will explore a step-by-step process, develop stronger communication strategies, and learn how to avoid common delegation pitfalls.

Course Objectives

By the end of this course, participants will be able to:

• Understand how effective delegation contributes to personal and team success.
• Identify appropriate tasks for delegation and select the right individuals for the job.
• Apply an eight-step process for delegating tasks clearly and efficiently.
• Deliver clear, actionable instructions to improve delegation outcomes.
• Use effective questioning and listening techniques to support delegated tasks.
• Recognize and avoid common mistakes in the delegation process.
• Evaluate and improve their current delegation practices through hands-on exercises.

Topics Covered

• The definition and purpose of delegation
• Benefits of delegating effectively
• Selecting the right person for the task
• Structuring and conducting a delegation meeting
• Understanding and assigning levels of authority
• Giving clear and concise instructions
• Communication skills for ongoing support
• Monitoring progress and providing oversight
• Practicing real-world delegation scenarios
• Delivering constructive feedback
• Developing habits of a successful delegator

Team Building:  Developing High-Performance Teams

A manager’s success often hinges on how effectively their team collaborates, communicates, and solves problems. This workshop provides a hands-on, practical approach to strengthening team leadership capabilities. Participants will explore proven strategies for fostering trust, resolving conflict, and promoting shared responsibility—ultimately unleashing the full potential of each team member. Grounded in current leadership practices, this course is designed to help leaders build motivated, empowered, and high-performing teams.

Course Objectives

By the end of this course, participants will be able to:

• Identify various types of teams and their functions within organizations.
• Apply the twelve characteristics of effective teams to enhance group performance.
• Assess their personal team player style and understand its impact on team dynamics.
• Promote trust, involvement, and empowerment within teams.
• Develop practical strategies to manage conflict and resolve common team challenges.
• Use action planning and analytical tools to support team decision-making and growth.

Topics Covered

• Types of teams in today’s workplace
• The TORI Model of team development
• Team Player Survey and interpretation
• Trends in organizational structures and collaboration
• Stages of team development and progression
• Core communication skills for team effectiveness
• Principles of shared leadership
• Edward de Bono’s Six Thinking Hats for team problem-solving
• Strategies for managing and transforming team conflict
• The Trust/Relationship Model
• Techniques for obtaining team consensus
• Factors that shape team dynamics
• Collaborative problem-solving methods
• Applying SWOT analysis in team settings