Alerts and Outages

In this Section

Contact

technicalsupport@gulfcoast.edu
850.913.3303

Submit a Ticket

Alerts and Outages

Please note that ITS technicians and Technical support will never ask for your password. In compliance with the manual policy (IMM 5.063) no employee should ask for or share passwords. If you have provided any information to anyone or to an external site, please contact the Technical Support desk immediately so the necessary steps can be taken to secure your account.

CANVAS

Canvas Outage Update
03/03/2021
The issue with Canvas outage has been resolved. Thank you for your patience.

Canvas Outage Update
03/03/2021
Users are reporting page errors when attempting to access Canvas.
Investigating- We are currently investigating this issue.

Canvas Outage
3/3/2021
Users are reporting page errors when attempting to access Canvas.
Investigating- We are currently investigating this issue.

Canvas Rosters Are not Updating at this time
1/8/2021
We are having an issue with the Canvas rosters not loading properly. This issue was reported this morning. Please be aware that your Canvas roster may not accurate at this time. The Lighthouse and Argos Rosters are correct. We are working on the issue and will let you know when it is resolved.

Email

**Student Email Issues**
10/23/2021
Student email accounts are currently experiencing problems sending and replying to staff and faculty emails. Canvas messaging is unaffected. We will notify you as updates become available. Thank you for patience.

Banner

10/17/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable from 6:00 am until 11:59 pm on Saturday, October 26th for routine Maintenance.

The following systems WILL NOT be AVAILABLE:

My Student Dashboard
My Faculty & Advisor Dashboard
My Employee Dashboard
Banner Admin Forms
Argos
Student Application & Registration
Student Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Applications, Appointments, and Advising
eTranscripts – orders can be submitted, but will not process until Banner is available
Any other GCSC systems or resources

8/29/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable from 1:00 - 6:00 pm Monday, September 2 for maintenance.

The following systems WILL NOT be AVAILABLE:

Student Registration
My Student Dashboard (grades, unofficial transcripts, degree audit)
My Faculty & Advisor Dashboard (grades and advising)
Banner Admin Forms
Lighthouse Self-Service [SSB] (Fee Payments)
Employee Dashboard
Finance Dashboard
Argos
eTranscripts

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications and advising appointments
Banner and Argos TEST Instances
Any other GCSC systems or resources

8/5/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable August 9^th and 23^rd at 7:00 pm until the drop for non-payment process has been completed (approximately one hour).

The following systems WILL NOT be AVAILABLE:

Student Registration
My Student Dashboard (grades, unofficial transcripts, degree audit)
My Faculty & Advisor Dashboard (grades and advising)
Banner Admin Forms
Banner AR (Fee Payments)
Employee Dashboard
Finance Dashboard

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications and advising appointments
Argos
eTranscripts
Any other GCSC systems or resources

7/16/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable from 6:00 am until 8:00 pm Saturday, July 20 for Maintenance.

The following systems WILL NOT be AVAILABLE:

Student Registration
My Student Dashboard (grades, unofficial transcripts, degree audit)
My Faculty & Advisor Dashboard (grades and advising)
Banner Admin Forms
Lighthouse Self-Service [SSB] (Fee Payments)
Employee Dashboard
Finance Dashboard
Argos
eTranscripts

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications and advising appointments
Banner and Argos TEST Instances
Any other GCSC systems or resources

7/9/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable from 6:00 am until 8:00 pm Saturday, July 13 for Maintenance.

The following systems WILL NOT be AVAILABLE:

Student Registration
My Student Dashboard (grades, unofficial transcripts, degree audit)
My Faculty & Advisor Dashboard (grades and advising)
Banner Admin Forms
Lighthouse Self-Service [SSB] (Fee Payments)
Employee Dashboard
Finance Dashboard
Argos
eTranscripts

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications and advising appointments
Banner and Argos TEST Instances
Any other GCSC systems or resources

6/7/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable Saturday, June 8^th from 6:00 am to 11:00 am for Upgrades.

The following systems WILL NOT be AVAILABLE:

Student Registration
My Student Dashboard (grades, unofficial transcripts, degree audit)
My Faculty & Advisor Dashboard (grades and advising)
Banner Admin Forms
Lighthouse Self-Service [SSB] (Fee Payments)
Employee Dashboard
Finance Dashboard

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications and advising appointments
Argos
eTranscripts
Any other GCSC systems or resources

5/24/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable Monday, May 27 from 11:00 am to 3:00 pm for Security Updates.

The following systems WILL NOT be AVAILABLE:

Student Registration
My Student Dashboard (grades, unofficial transcripts, degree audit)
My Faculty & Advisor Dashboard (grades and advising)
Banner Admin Forms
Lighthouse Self-Service [SSB] (Fee Payments)
Employee Dashboard
Finance Dashboard

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications and advising appointments
Argos
eTranscripts
Any other GCSC systems or resources

5/2/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable May 7th and 9th beginning at 7:00 pm until the drop for non-payment process has been completed (approximately one hour).

The following systems WILL NOT be AVAILABLE:

Student Registration
My Student Dashboard (grades, unofficial transcripts, degree audit)
My Faculty & Advisor Dashboard (grades and advising)
Banner Admin Forms
Lighthouse Self-Service [SSB] (Fee Payments)
Employee Dashboard
Finance Dashboard

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications and advising appointments
Argos
eTranscripts
Any other GCSC systems or resources

4/19/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable from 7:00 am to 7:00 pm Saturday, April 20 for upgrades.

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard including Grades
My Employee Dashboard
Banner Admin Forms
My Finance Query
Student Registration
Argos
eTranscripts

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications
Any other GCSC systems or resources

4/10/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable from 7 AM to 7 PM Saturday, April 13 for security upgrades.

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Banner Admin Forms
Student Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications
Argos
eTranscripts
Any other GCSC systems or resources

3/27/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable from 6:30 am to 4:00 pm Sunday, March 31 for security upgrades.

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard including Grades
My Employee Dashboard
Banner Admin Forms
My Finance Query
Student Registration
Argos
eTranscripts

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications
Any other GCSC systems or resources

3/1/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be intermittently unavailable from 10:00 pm Friday, March 1 to 6:00 am Saturday, March 2 for security upgrades. Each application should only be down a few minutes while restarts are done.

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Banner Admin Forms
Student Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications
Argos
eTranscripts
Any other GCSC systems or resources

2/23/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable from 12:01 am to noon on Saturday, February 24 for maintenance

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Banner Admin Forms
Student Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications
Argos
eTranscripts
Any other GCSC systems or resources

1/10/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable from 9:00 pm Sunday, January 14th until 2:00 pm Monday, January 15^th for Maintenance.

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
My Employee Dashboard
Banner Admin Forms
Student Registration
Student Lighthouse Web Services such as Fee payments

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Argos
eTranscripts
Slate Admissions Application
Any other GCSC systems or resources

1/2/2024
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable January 4th and 11th beginning at 7:00 pm until the drop for non-payment process has been completed (approximately one hour)

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Banner Admin Forms
Student Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Slate Student Applications
Argos
eTranscripts
Any other GCSC systems or resources

8/23/2023
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable from 12:01 am until 10:00 am on Saturday, August 26 for Maintenance.

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
My Employee Dashboard
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Argos
eTranscripts
Any other GCSC systems or resources

7/28/2023
ALL LIGHTHOUSE SYSTEMS WILL BE UNAVAILABLE FROM 12:01 AM UNTIL 11:59 PM SATURDAY, JULY 29 (Tomorrow) FOR SCHEDULED MAINTENANCE

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty Dashboard
Employee Dashboard
Banner Admin Forms
Student Application & Registration
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.
ARGOS
eTranscripts

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Any other GCSC systems or resources

6/27/2023
My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable from Noon until 11:59 pm on Friday, June 30 for End of Fiscal Year Maintenance.

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
My Employee Dashboard
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.
eTranscripts
Argos

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Any other GCSC systems or resources

My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable January 5th and 13th beginning at 7:00 pm until the drop for non-payment process has been completed (approximately one hour)
1/4/2023

My Student Dashboard, My Faculty & Advisor Dashboards, and Banner/Lighthouse will be unavailable January 5th and 13th beginning at 7:00 pm until the drop for non-payment process has been completed (approximately one hour).

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Argos
eTranscripts
Any other GCSC systems or resources

Banner, My Student Dashboard, and My Faculty & Advisor Dashboard will be unavailable from 2:00 pm on Saturday, August 6 until noon on Sunday, August 7 for Scheduled Maintenance
7/25/2022

Banner, Lighthouse, My Student Dashboard, and My Faculty & Advisor Dashboard will be unavailable from 2:00 pm on Saturday, August 6 until noon on Sunday, August 7 for Scheduled Maintenance.

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Employee Dashboard
Plan My Schedule and Register (College Scheduler Registration)
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, etc.
Argos
eTranscripts
DM/AppXtender

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Any other GCSC systems or resources.

MyGCSC, Canvas, and Banner (Admin and Dashboards) unavailable from 1:00 pm to 3:00 pm today, July 8
7/8/2022
ITS needs to work with our vendor to install upgrades to PortalGuard (MyGCSC). We will be making these changes today, July 8 from 1:00 – 3:00 pm CST. This will mean that MyGCSC and any applications accessed through MyGCSC will be unavailable during this time. This will affect student and employee access to Canvas, Banner, Self-Service Dashboards, Argos, Ad Astra, Achieve, PeopleAdmin (SSO) and Dynamic Forms. Please make sure your students are aware that they will not be able to login into Canvas during this time.

Banner, My Student Dashboard, and My Faculty & Advisor Dashboard will be unavailable from noon until 11:59 PM on Thursday, June 30 for end of fiscal year processing
5/23/2022
Banner, Lighthouse, My Student Dashboard, and My Faculty & Advisor Dashboard will be unavailable from noon until 11:59 pm on Thursday, June 30 for end of fiscal year processing.

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Employee Dashboard
Plan My Schedule and Register (College Scheduler Registration)
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, etc.
Argos
eTranscripts
BDM/AppXtender

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Any other GCSC systems or resources.

My Student Dashboard and My Faculty & Advisor Dashboard will be unavailable on May 10 and May 13 beginning at 7:00 pm until the drop for non-payment process has been completed
5/2/2022
The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Plan My Schedule and Register (College Scheduler Registration)
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Argos
eTranscripts

Lighthouse (Banner), My Student Dashboard and My Faculty & Advisor will be unavailable from 12:01 am until 11:59 pm on Saturday, April 16 for scheduled maintenance.
4/19/2021

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Plan My Schedule and Register (College Scheduler Registration)
Banner Admin Forms
My Personal Information
Employee Dashboard
Argos
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Any other GCSC systems or resources.

Banner Admin Forms Only may be down approximately 15 minutes beginning at 11:30 am
3/29/2022
To address some slowness in Banner Admin Forms, we will be restarting the Banner Admin Forms server at 11:30 am today. Banner Admin forms will be down approximately 15 minutes while we do this. This will not affect any Self-Service applications/Dashboards, Canvas or any applications that students use.

My Student Dashboard and My Faculty & Advisor Dashboard will be unavailable on January 4 and January 11 beginning at 7:00 pm until the drop for non-payment process has been completed
1/3/2022
The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Plan My Schedule and Register (College Scheduler Registration)
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Argos
eTranscripts

Lighthouse (Banner), My Student Dashboard and My Faculty & Advisor will be unavailable
11/10/2021

Lighthouse, My Student Dashboard, My Faculty & Advisor, and Employee Dashboards will be unavailable from 12:01 am until 11:59 pm on Saturday, November 20 for scheduled maintenance.

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Plan My Schedule and Register (College Scheduler Registration)
Banner Admin Forms
My Personal Information
Employee Dashboard
Argos
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
eTranscripts
Any other GCSC systems or resources.

Ad Astra Room Scheduling Will Be Unavailable on Thursday, September 9 from 7:00 to 9:00 am for Scheduled Maintenance
9/1/2021
Ad Astra Room Scheduling will be unavailable on Thursday, September 9 from 7:00 to 9:00 am for scheduled maintenance. All other GCSC systems will remain available.

Lighthouse, My Student Dashboard, and My Faculty & Advisor Dashboards will be unavailable August 13 and August 27 from 7:00 pm until the drop for non-payment process has been completed (approximately one hour)
8/4/2021
The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Plan My Schedule and Register (College Scheduler Registration)
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Argos
eTranscripts
Any other GCSC systems or resources.

ALL LIGHTHOUSE/BANNER SYSTEMS WILL BE UNAVAILABLE FROM NOON UNTIL 11:59 PM TUESDAY, JUNE 30 FOR SCHEDULED MAINTENANCE AND END OF THE FISCAL YEAR CLOSEOUT
6/15/2021

ALL LIGHTHOUSE/BANNER SYSTEMS WILL BE UNAVAILABLE FROM NOON UNTIL 11:59 PM TUESDAY, JUNE 30 FOR SCHEDULED MAINTENANCE AND END OF THE FISCAL YEAR CLOSEOUT

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.
ARGOS
eTranscripts

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Any other GCSC systems or resources.

Lighthouse, My Student Dashboard, and My Faculty & Advisor Dashboards will be unavailable from 12:01 am until 7:00 am on Saturday, May 29 for scheduled maintenance
5/26/2021
The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Plan My Schedule and Register (College Scheduler Registration)
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Argos
eTranscripts
Any other GCSC systems or resources.

Lighthouse, My Student Dashboard, and My Faculty & Advisor Dashboards will be unavailable May 11 (tonight) and May 14 from 7:00 pm until the drop for non-payment process has been completed (approximately one hour).
5/11/2021

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Plan My Schedule and Register (College Scheduler Registration)
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Argos
eTranscripts
Any other GCSC systems or resources.

College Scheduler Registration Error
2/24/2021
We are currently having an issue with College Scheduler Registration. Student can plan their schedule, but get an error when the try to register. We are working with the vendor on the issue. Students can register through the old Lighthouse Registration links by clicking on Student>Registration>Registration/Drop/Add. If the student does not know the CRN they can use the Look Up Classes.

Lighthouse, My Student Dashboard, and My Faculty & Advisor Dashboards will be unavailable January 12
1/12/2021
Lighthouse, My Student Dashboard, and My Faculty & Advisor Dashboards will be unavailable January 12 from 8:30 pm until the drop for non-payment process has been completed (approximately one hour)

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Plan My Schedule and Register (College Scheduler Registration)
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Argos
eTranscripts
Any other GCSC systems or resources.

Lighthouse, My Student Dashboard, and My Faculty & Advisor Dashboards will be unavailable
1/5/2021
Lighthouse, My Student Dashboard, and My Faculty & Advisor Dashboards will be unavailable January 5 and January 12 from 7:00 pm until the drop for non-payment process has been completed (approximately one hour)

The following systems WILL NOT be AVAILABLE:

Lighthouse Self-Service [SSB]
My Student Dashboard
My Faculty & Advisor Dashboard
Plan My Schedule and Register (College Scheduler Registration)
Banner Admin Forms
Student Application & Registration
Student Lighthouse Web Services such as Grades, Unofficial Transcripts, etc.
Faculty & Staff Lighthouse Web Services such as HR, Finance, Faculty, etc.

The following systems WILL remain AVAILABLE:

Canvas LMS
Campus Email
Campus Phones
Argos
eTranscripts
Any other GCSC systems or resources.

Network

12/8/2024
All GCSC ITS Systems may be unavailable on Wednesday, December 13 from 11:00 am to 5:00 am for Scheduled Internet Maintenance

Our Internet service provider, Uniti, has announced that they will be performing maintenance on Wednesday, December 13 from 11:00 pm to 5:00 am CST. All IT Systems may NOT be accessible during this time, including Banner, Canvas, Email and the College’s Network systems.

11/27/2024
VDI Connection Issues
We are currently experiencing intermittent issues with the VDI infrastructure. We have identified the problem and are working on a remediation to restore connections as soon as possible.

WIFI Issues
2/3/2023
We are currently experiencing some internet issues. Desktops and wired networks seem to be unaffected but the wifi is down for the moment. ITS is aware of the issue and is actively investigating the cause of the outage. ITS will notify you when the problem has been resolved.

GCSC Wi-Fi Notice
4/28/2022
Technical Support is currently working on the certificates for the “GCSC-Employee” and “GCSC-Student” Wi-Fi networks. While this is being worked on please use the “Unsecured” Wi-Fi network. A notice will be sent out when this has been completed. Thank you for your patience.

MyGCSC Two-factor Authentication
2/1//2022
Issues with Twilio are preventing students and employees with text as their default second factor of authentication from logging into MyGCSC. Twilio is working on the issue. To allow access to MyGCSC, we are temporarily removing the two-factor authentication requirement from MyGCSC. We will turn it back on once this issue is resolved. Two-Factor authentication will still be required for VPN and Office 365. Thanks for your patience as we resolve this issue.

**Fresh Service Partial Outage**
2/11/2022
We are currently experiencing a partial outage with Fresh Service. Customers will experience difficulty when attempting to access the Fresh Service ticketing system. The development team is working on it right now and we will keep you posted as updates become available. Thank you for your patience.

MyGCSC Text Two-Factor Authentication Intermittent Issues
12/10/2021
Twilio (our text provider) is experiencing intermittent issues with text messages. This may affect two-factor login for MyGCSC if text messaging is being used for your second factor. This does not affect using a Mobile Authenticator or yubikey for your second factor.

If you do not have a mobile authenticator setup, and you encounter this issue:

Wait a couple of minutes and try again
Call 850-913-3303 and request a one-time passcode to access

Printing Issues
10/5/2021
Currently we are experiencing intermittent issues with printing. We are actively working to get this resolved as quickly as possible. We apologize for any inconvenience. We will notify everyone when this has been resolved. Thank you for your patience.

Printing Issues
8/13/2021
Currently we are experiencing intermittent issues with printing. We are actively working to get this resolved as quickly as possible. We apologize for any inconvenience. We will notify everyone when this has been resolved. Thank you for your patience.

Printing Issues
8/10/2021
Information Technology Services(ITS) Department will be upgrading our ‘Papercut’ pay for print servers starting Monday, August 9th and continuing until all servers have been completed.

There will be sporadic connectivity issues related to the use of the College copiers and any pay for print printers during this upgrade process.

These interruptions will be temporary and you should be able to resume printing within 30 min.

Papercut Pay for Print Coping and Printing
8/6/2021
The Information Technology Services(ITS) Department will upgrading our ‘Papercut’ pay for print servers starting Monday, August 9th. Since this involve ITS upgrading several servers their will be sporadic connectivity issues related to the use of the College copiers and any pay for print printers. Since there are no Students on campus next week ITS is looking at this as our only window outside of Spring Break next year, that we can use to get the Papercut servers upgraded.

**ITS - Network Maintenance - Scheduled Downtime, August 8th from 8am till 12 noon**
7/27/2021
The Information Technology Services (ITS) department has scheduled upgrades to our Network, requiring a scheduled downtime on Sunday, August 8th from 8am – 12 (noon).

All systems using the College Network could be affected by this maintenance, including Banner, Registration, My Student Dashboard, Canvas, and College Email.

ITS does not anticipate issues related with these upgrades but in the event of a hardware failure our

Network systems may be down 2-3 days while ITS waits for replacement parts.

An email notifying when all systems have been restored will be sent out to the College after the scheduled maintenance has been completed.

Network and VDI
7/22/2021
Due to the recent network outage yesterday, we are currently experiencing issues with wireless connectivity and the VDI infrastructure. We are aware of this issue and are actively working on getting it resolved. We will notify you as soon as updates become available. Thank you for your patience. Due to the recent network outage yesterday, we are currently experiencing issues with wireless connectivity and the VDI infrastructure. We are aware of this issue and are actively working on getting it resolved. We will notify you as soon as updates become available. Thank you for your patience.

Internet and servers down
7/21/2021
We are experiencing issues with connectivity. Internet and GCSC systems are currently unavailable. We will update when we have more information.

VDI Outage
5/21/2021
We are currently experiencing issues with the VDI infrastructure. We are aware of this issue and are actively working on getting it resolved.

Thank you for your patience. We will notify you as soon as updates become available.

Fresh Service Temporary Outage
5/13/2021
There will be a short service outage this afternoon. Fresh Service Tickets may not be available between 4:00pm to 5:00pm TODAY. We will have someone on staff to answer calls that come in during this time. We are sorry for any inconvenience this may cause.

Thank you for understanding.

Experiencing Issues with one-time-password
3/29/2021
We are currently experiencing an issue with the one-time passcode (OTP) when logging in to myGCSC. We have users reporting that they are not receiving the OTP . We are aware of this issue and are actively working on getting it resolved promptly.

Computer Blue Screen When Printing
3/22/2021
Recent Microsoft updates have caused an issue that might cause a blue screen when attempting to print to certain printers using some apps and might generate the error, APC_INDEX_MISMATCH.

Microsoft has identified the problem and has put out a fix. Please put in a ticket if you experience the blue screen issue. ITS will need to manually install the fix.

One-Time Passcode
2/26/2021
We are currently experiencing an issue with the one-time passcode (OTP) when logging in to portal guard. We have users reporting that they are receiving an OTP delivery error. We are aware of this issue and are actively working on getting it resolved promptly. We will inform everyone when it has been resolved.

PHONE

Phone and Voicemail Issues
12/6/2021
Currently we are experiencing issues with the phones and voicemail. We are actively working to get this resolved as quickly as possible. We apologize for any inconvenience. We will notify everyone when this has been resolved. Thank you for your patience.

Long-Distance Phone Calls Down
9/13/2021
Technical Support has been made aware that long distance phone calls are not going out. We are currently working on this issue and will let you know when this has been resolved. Thank you for your patience.

***Phone System Down***
7/19/2021
Currently, we are experiencing an issue with the phone systems. We are aware of the issue and are actively working to get it resolved as quickly as possible. We will notify everyone as updates become available. Thank you for your patience.

Phone System - Long Distance Outage
3/5/2021
Some long distance services may be down due to our long distance carrier. A ticket has been submitted and they are working to resolve the issue.
We will let you know when service has been re-established. Thank you for your patience.

Security

**Phishing Attempt Alert**
3/10/2024
It has been reported that a phishing attempt was sent to various Gulf Coast State College employees. The subject is, DOG-SITTING JOB OPENING, CLOSE TO CAMPUS. Please ignore/delete the email immediately and do NOT reply should you receive it.

**Phishing Attempt Alert**
3/7/24
It has been reported that a phishing attempt was sent to various Gulf Coast State College employees. The email states that an individual ‘Shared a file with you’ with a subject of ACADEMIC DEPARTMENTAL DIRECTORY REPORT REVIEW 2024. Please do not click any links and delete the email immediately should you receive it.

2/26/2024
**Phishing Attempt Alert**

It has been reported that a phishing attempt was sent to various Gulf Coast State College employees. The subject is, ---Yamaha Grand Piano Giveaway Gift For You--- , and appears to have been sent by Robert Beach in Media Services. Please ignore/delete the email immediately and do NOT reply should you receive it. Please note the red flags in the image below.

Phishing Attempt Alert

2/19/2024
**Phishing Attempt Alert**

It has been reported that a phishing attempt was sent to various Gulf Coast State College employees. The subject is ‘Free Baby Grand Piano’ and appears to have been sent by Pamela Tanner in Human Resources. Please ignore/delete the email immediately and do NOT reply or respond should you receive it.

2/13/2024
**Phishing Attempt Alert**

It has been reported that a phishing attempt was sent to various Gulf Coast State College employees. The subject is ‘Rehoming of a 1962 Fender Jaguar Electric Guitar.!!!’ and appears to have been sent by Charles Fernandez in Human Resources. Please ignore/delete the email immediately and do NOT reply or respond should you receive it.

2/3/2024
**Phishing Attempt Alert**

It has been reported that a phishing attempt was sent to various Gulf Coast State College employees. The email appears to have been sent by Grant Deam and is offering to give away some free instruments. Please do not click any links and delete the email immediately should you receive it.

1/31/2024
**Phishing Attempt Alert**

It has been reported that a phishing attempt was sent to various Gulf Coast State College employees. The email states that ‘Monica King Shared a file with you’ and appears to have been sent by the President of the college, Glen McDonald. Please do not click any links and delete the email immediately should you receive it.

Phishing Attempt
11/9/2023
An email was sent with a subject of "D0G-SITTING J0B OPENING, CL0SE TO COLLEGE". This is a phishing attempt. Please ignore and delete this email immediately.

**Phishing Attempt Alert**
10/25/2023
It has been reported that a phishing attempt was sent to various Gulf Coast State College employees. The email is from Vanessa Morales regarding a Shared "ALL STAFF ADMINISTRATIVE SERVICES REPORT 2023", and appears to have been forwarded from the President, Glen McDonald. Please delete this email immediately should you receive it.

**Phishing Attempt Alert**
5/3/2023
It has been reported that a phishing attempt was sent to various Gulf Coast State College employees. The email is requesting you to ‘Please review the accompanying document very away after receiving’ it and appears to have been sent by the Interim President, Dr. Cheryl Flax-Hyman with the subject of ‘FW: Item shared with you: “STAFF PAID TIME NW LIST..pdf. Please do not click any links or attachment(s) contained in the email. Please delete this email immediately should you receive it.

Email Phishing Attempt/Scam
1/20/2023
Some of you may have received an email entitled "GREAT OPPORTUNITY!!!" from an unknown contact. Please ignore/disregard this email as it is a scam/phishing attempt.

Do not click on any links or respond to said email. ITS is aware of this attempt and are working to get it blocked.

Thank you for doing all you can do to keep Gulf Coast State College safe and protected!

Phishing Email
05/19/2022
It has been reported that a phishing attempt has been sent out to various Gulf Coast State College employees. The subject of the email is ‘Document shared with you: 3011.docx’ and is being sent by Mona Lisa Valentino (via Google Docs) coming from the following email address: drive-shares-dm-noreply@google.com. This e-mail is a phishing attempt.

Do not click on any links contained within the email. If you see this e-mail delivered to your inbox, DELETE THIS E-MAIL IMMEDIATELY.

**Phishing Attempt Alert**
12/20/2021
It has been reported that a phishing attempt was sent to various Gulf Coast State College employees. The email is requesting you to Keep or Change Password for ADMONGFINANCE COUNCIL@ gulfcoast.edu and appears to have been sent by the Vice President of Administration & Finance, John Mercer. Please delete this email immediately should you receive it.

Phishing Email
9/24/2021
There are e-mails being sent to Gulf Coast State College personnel coming from Dr. Derek Henson using an arkansasbaptist.edu account, with a subject title “Dr. Derek Henson shared "Evaluation.docx01" with you.” with a link included in the email. This e-mail is a phishing attempt.

Do not click on any links contained within the email. If you see this e-mail delivered to your inbox, DELETE THIS E-MAIL IMMEDIATELY.

Phishing Attempt Alert!!
6/17/2021
It has been reported that a mass phishing attempt has been sent out to Gulf Coast State College employees. The subject of the email is ‘Quickly’ and appears to have been sent by the President of the College, Dr. John Holdnak. Please delete this email should you receive it.

Phishing Attempt Alert
5/6/2021
It has been reported by multiple users that a mass phishing attempt has been sent out to Gulf Coast State College employees. The name of these emails are all called “do read these works” and has multiple links to a website at the bottom. Please delete these emails if you see them. Do not click the links.

Phishing Email
4/20/2021

There are e-mails being sent to Gulf Coast State College personnel coming from It Helpdesk (via Google Drive) using a Gmail account, with a subject title about “FW: Faculty Evaluation.docx” with a link included in the email. This e-mail is a phishing attempt.

Do not click on any links contained within the email. If you see this e-mail delivered to your inbox, DELETE THIS E-MAIL IMMEDIATELY.

IRS Impersonating Scam Alert
3/31/2021
Message from IRS scam

Phishing Email
3/1/2021
There are e-mails being sent to Gulf Coast State College personnel coming from Gulfcoast, with a subject title about “Office 365 Password Expiring” with website links included in the email. This e-mail is a phishing attempt.

Do not click on any links contained within the email. If you see this e-mail delivered to your inbox, DELETE THIS EMAIL IMMEDIATELY.

Phishing Email
2/22/2021
There are multiple e-mails being sent to Gulf Coast State College personnel coming from “Lauren Henry”, from a cheertwisters11@gmail account. This e-mail is a phishing attempt.

Do not click on any links contained within the email. If you see this e-mail delivered to your inbox, DELETE THIS E-MAIL IMMEDIATELY.

Hackers Publish Tens Of Thousands Of Records Of Patient's Personal Information From Hospitals In Florida, Texas
2/9/2021
Florida Fusion Center Logo

Please see the below NOC Media Monitoring report on patients and employees from 11 hospitals in Florida and Texas. The hack affected Leon Medical Centers which runs eight facilities in Florida and three in Texas. The compromised information includes patients names, birthdays, medical diagnoses, and letters to insurers. The unnamed attack group is well known to researchers and is usually involved in double extortion ransomware. This is the practice whereby data is stolen and posted to a dark web blog in order to force payment.

Open Source Link: https://www.nbcnews.com/tech/security/hackers-post-detailed-patient-medical-records-two-hospitals-dark-web-n1256887

FL8723
Crime Intelligence Analyst
Florida Department of Law Enforcement
Intelligence Watch & Warning Desk
Desk: (850) 410-7645

Phishing Email
1/15/2021
There are multiple e-mails being sent to Gulf Coast State College personnel coming from “Nicholas Nash”, from a kellymontuwan@gmail account. This e-mail is a phishing attempt.

Do not click on any links contained within the email. If you see this e-mail delivered to your inbox, DELETE THIS E-MAIL IMMEDIATELY.

Gulf Coast State College does not discriminate against any person in its programs, activities, policies or procedures on the basis of race, ethnicity, color, national origin, marital status, religion, age, gender, sex, pregnancy, sexual orientation, gender identity, genetic information, disability, or veteran status. All questions or inquiries regarding compliance with laws relating to non-discrimination and all complaints regarding sexual misconduct or discrimination, may be directed to Lee Wood, Executive Director, Human Resources/Title II/504/Title IX Coordinator and Employment Equity Officer, Gulf Coast State College, 5230 W. US Highway 98, Panama City, FL 32401.