Complaints

Complaints

Complaints regarding the PTA program or program graduates should follow the GCSC Policy for written complaints as outlined below.  Complaints regarding Accreditation of the PTA Program should be addressed to the Commission on Accreditation in Physical Therapy Education.  This Commission is located at 3030 Potomac Ave., Suite 100, Alexandria, Virginia  22305.

The excerpt below is taken from GCSC Student Handbook.

GCSC Policy for Written Complaints

Purpose:

Written complaints from the constituents we serve, particularly when considered in the aggregate, help the college identify systemic problems and opportunities for improvement.  The procedure below outlines the steps GCSC will follow to analyze written complaints submitted by students or members of the community per the GCSC Student Handbook. 

Procedure

1. Any written complaint, whether submitted as an email or in some other written form, will be accepted and acted upon as long as it contains the person's name, contact information and a general description of the problem.  Complaints about the PTA program can be submitted to the PTA program coordinator, Dr. Melinda Cumbaa at mcumbaa@gulfcoast.edu, or to the division chair of Health Sciences, Mrs. Laura Justice at ljustice@gulfcoast.edu.
2. Following a thorough review of a complaint received, the college administrator will forward all written complaints, along with resolutions/responses, to the Dean of Student Life via the internet/web-based form.   The administrator will maintain a copy of all complaints received within their respective departments, divisions. 
3. The Dean of Student Life will  review each complaint to determine whether:
   • complaints are being fairly and properly addressed;
   • specific problems are occurring repeatedly and/or at multiple campuses and locations;
   • changes or adjustments can be made to eliminate specific problems;
   • repeated complaints indicate the need for review of a program or area. 
4. The Dean of Student Life will also analyze complaints annually (June 30) and provide a report to the Dean of Student Life.  The annual report summarizes student complaints and recommends corrective action where needed.  If the vice president concurs with the recommended corrective action, the recommendation(s) will be forwarded to the appropriate administrator(s) for implementation.